Unparalleled US-based support, available 24/7

Rightworks support done right

Come for the security of the Rightworks hosting environment. Stay for the unprecedented support. When it comes to supporting our customers, we provide a human touch. At Rightworks, you’re never just a ticket number.

How do we do it?

Simple: Our people.

Every agent goes through extensive onboarding and continuing education, so they’re prepared to tackle any issue that arises and find a resolution—every single time.

The focus is on you.

How do we do it?

“Our customers’ time is valuable, not only to them but to us. We take time to address client concerns and are conscious of the fact that while technical support is our job, our customers have an important job to do as well.”

What does this mean for you?

By trusting Rightworks, you get the peace of mind that comes with a guaranteed 99.999% uptime, along with the support and knowledge of the more than 3,000+ applications hosted in our ecosystem.

No matter the application you’re experiencing issues with, one call to our team gets you the resolution you need.

We’re redefining customer satisfaction, one call at a time.

It’s support done right.

What does this mean for you?

“As a paying customer, it’s your right to receive fast, efficient and effective support. We provide the right solutions for the problem at hand—when you need it.”

How are we different?

Not only are we experts in security, collaboration and IT, but our team has over 20 years of experience supporting CPAs. We’ve formed valuable partnerships with industry-leading providers like Intuit, Thomson Reuters, CCH and Drake Software.

Our customers’ businesses run 24/7, and our customers expect 24/7 support. That’s why we’re staffed 24 hours a day with US-based agents. Our customers’ success is our success.

Now, that’s support done right.

How are we different?

How we’re improving customer satisfaction

While we never treat you as a number, here are the numbers that create satisfied customers:

  • We guarantee 99.999% uptime in our hosted environment
  • We’re trusted by over 60,000 businesses, made up of 10,000 accounting firms and 250,000 subscribers
  • We host 3,000+ applications in the Rightworks ecosystem
  • We save our customers 35,000 hours per year with annual QuickBooks® upgrades
  • We resolved 350,000 customer support inquiries via phone, email or chat with a satisfaction rate of 98% in 2021
How we're improving customer satisfaction

Not convinced? Visit our Customer Success Stories page to learn how Rightworks is support done right.