|
Order management is
the process of capturing configured orders and managing order
status through delivery. Order management can provide a
single face to the customer as well as provide visibility
of the order status throughout its lifecycle across multiple
enterprises.
Capabilities
of the i2 solution for order management can include:
- Single interface to the customer across multiple order legacy and/or ERP order management systems
- Rules-based order brokering across multiple enterprises and service providers
- Multi-enterprise order tracking and event management
- Performance measurement and process KPI monitoring
- Multiple modes for order capture (web, mobile, EDI, VMI, and call center)
Benefits of the i2 solution for order management can include:
- Increased revenue and customer satisfaction
- Reduced transaction cost
- Improved order fill rates
- Reduced data discrepancies
- Improved sales force throughput
|
